Smoking is prohibited in all parts of the venue, except in designated smoking areas.

Please look out for signage marking this area.

As much as we love our pets, dogs and other animals are not permitted at the event; with the exception of registered Assistance Animals.

If you need to bring an Assistance Animal to this event, please contact us via info@facetofacetouring.com.au prior to the show, along with suitable documentation so we can review this and provide the appropriate permission before the event.

Thank you for your understanding.

Yes, Lookout Festival is strictly 18+

Alcohol
You may not bring in or leave with any alcohol whatsoever.

Bags
Bags will be subject to a search upon entry. Any person in possession of prohibited items may be refused entry to the site. If in doubt leave it at home or in the car.

Box Office
One box office will be in operation and located near the main entry.
Patrons are encouraged to pre-print e-tickets or collect their tickets in advance from a Ticketmaster outlet.

Cloakroom Facilities
Cloakroom facilities will not be available. Prohibited items will not be permitted within the event, so if in doubt leave it in the car or at home.

First Aid
First Aid will be in attendance – please approach any of our friendly staff if feeling unwell.

Photo ID
Will be required for entry and to purchase and consume alcohol and service will not be provided to people under 18 years of age. Please note that because this is a licensed venue, patrons are unable to take alcohol from the site at the end of the night, whether opened or sealed.

Weather
The concert will proceed rain or shine. Only exceptionally severe weather conditions will affect the performance, so be prepared for either scenario.

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ZERO TOLERANCE ON ILLEGAL SUBSTANCES
We have a zero tolerance policy on illegal substances and drugs. Anyone suspected of using or found in possession of illegal substances or drugs will be escorted from the grounds and handed over to the police. Undercover police officers may also be actively searching for offenders.

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COMMITMENT TO SAFETY
We want all our patrons to have a great time at our concerts. That’s what concerts are all about. We actively support and promote equality, diversity and inclusion and strive for our concerts and events to be a place of belonging.

But we take bad behaviour seriously.

Bullying, fighting, inappropriate touching of others, throwing items on stage, or verbal abuse are all clearly abhorrent and unacceptable. No person should ever have to endure this type of behaviour by others when they are attending a concert and simply trying to have a great time. We take various measures at our concerts to keep patrons as safe as possible.

NO BYO FOOD

No, this is a fully catered venue and there is a strictly no BYO food policy. It is a condition of entry that a search of person or possession may take place with prohibited items confiscated by the Promoter.

Sandstone Point Hotel offer a number of food vendors and stalls, there are options catering for the majority of food intolerances including those who are dairy and gluten intolerant.

The venue also offers catered hospitality packages for some VIP ticket holders that include food & beverage along with the VIP ticket to the concert. Or, if you prefer something more relaxed, you can pre-purchase a picnic hamper that caters for two people complete with a bottle of wine, cold meats, antipasto, cheese & dessert.

NO BYO BEVERAGES

No, this is a fully licenced venue and there is a strict no BYO beverages policy. We do allow you to bring a bottle of water however it must be sealed. There are free water bottle refill stations available. It is a condition of entry that a search of person or possession may take place with prohibited items confiscated by the Promoter.

There are multiple bars located around the grounds selling beer, wine, spirits, soft drink & bottled water.

The hotel has a fantastic coffee stall that exceeds the need of every coffee addict. Some concerts also have a coffee stall outdoors to guarantee you that much needed caffeine hit.

In accordance with the alcohol management plan, no alcoholic beverages can be removed from the venue on concert days, this includes the bottle of wine in the pre-purchased hamper.

No, Sandstone Point Hotel is an open-air, outdoor venue. We encourage the use of sunscreen.

We understand you will be excited; however, there are no facilities or shade outside the venue, and it can get hot while standing in the queue. While we understand some General Admission patrons want to be first in best dressed, we recommend that you line up only a short time before the advertised gates open time. The gates cannot and will not open early just because there is a long queue.

The concert will proceed rain or shine. Only exceptionally severe weather conditions will affect the performance, so be prepared for either scenario.

By purchasing a ticket you acknowledge the venue is an open air space and no refunds or exchange will be given in the event of bad weather. If it looks overcast we recommend bringing a rain poncho and gumboots as umbrellas are not allowed inside the venue. No refunds will be given to those who decide not to attend the concert due to weather conditions.

There will be no pass outs for this event unless in an emergency or medical situation.
Please make sure bring everything you need for the whole day/night.

PLAYING TIMES

1.30pm ✦ GATES
2.30pm - 3.15pm ✦ THE SUPERJESUS
3.45pm - 4.45pm ✦ ESKIMO JOE
5.15pm - 6.00pm ✦ BIRDS OF TOKYO
6.30pm - 7.45pm ✦ INCUBUS
8.15pm - 9.45pm ✦ LIVE

*Subject to change

Accessible parking is available near the main entry point to the Hotel and Concert. You will be directed to the accessible parking spaces by our Traffic Marshals.

Accessible toilets are located inside the Hotel.

We have made a number of provisions to ensure our events are accessible to all. These include the provision of a complimentary carer ticket, accessible entrance lanes and accessible toilet facilities. On show day, our customer service staff will be available if you need assistance in accessing the concert site.

For patrons in a wheelchair, there will be an accessible viewing area. However, being accompanied by a carer is recommended. We strongly advise that you notify the ticketing agent, when purchasing your ticket, if you are in a wheelchair or need assistance so that we can contact you prior to the event.

To purchase Accessible Tickets or to book a ticket using a Companion Card, please CLICK HERE

GENERAL ADMISSION
STANDING ONLY (NO CHAIRS / PICNIC RUGS)

PARTY PIT
• STANDING ONLY (NO CHAIRS / PICNIC RUGS)
• DEDICATED ENTRY LANE
• DEDICATED BAR LANE

VIP 1 - PLATINUM
INCLUSIONS:
• PRIVATE BAR AND TOILETS
• VIP VIEWING EXPRESS
• VIP VIEWING EXPRESS
• VIP ENTRY LANE
• LIGHT CANAPES SERVED FROM 2PM-3PM
• GOURMET BUFFET SERVED FROM 4PM-6PM
• DRINKS PACKAGE SERVED FROM 2PM-6PM

VIP 2 - WATERVIEW
INCLUSIONS:
• PRIVATE BAR
• PRIVATE VIEWING AREA
• EXPRESS VIP ENTRY LANE
• LIGHT FOOD SERVED 2PM-6PM
• 2PM BREADS AND DIPS
• 3PM CANAPES
• 5PM CANAPES
• 6PM WALK N FORK
* SEATING NOT GUARANTEED

VIP 3 - OASIS
INCLUSIONS:
• PRIVATE BAR
• PRIVATE VIEWING AREA
• EXPRESS VIP ENTRY LANE
• LIGHT FOOD SERVED 2PM-6PM
• 2PM BREADS AND DIPS
• 3PM CANAPES
• 5PM CANAPES
• 6PM WALK N FORK
* SEATING NOT GUARANTEED

GENERAL ADMISSION & PARTY PIT
CAN BRING:

• Small bag / backpack (no larger than A3)
• Beach towel and/or small cushion to sit on when you're not standing and dancing (GA Area only)
• Empty plastic water bottle (not glass) to fill up at drinking water stations
• Sealed plastic bottle of water
• Sun protection - sunglasses, hat, sunscreen
• Footwear must be worn at all times (thongs are ok)

Please also remember to bring:

• Tickets. Print at home or download to your device before arrival
• Credit card or debit card
• ID (This event is strictly 18+)
• Fully charged phone

Please note that General Admission and Party Pit are standing only and you can NOT bring any large items such as chairs, picnic blankets, eskies, or beach trolleys.

ALL AREAS
PROHIBITED ITEMS

• Aerosol cans
• Alcoholic beverages. You may not bring in or leave with any alcohol whatsoever.
• Chairs
• Drinks or drink bottles of any kind (except a sealed bottle of water)
• Food
• Glass, aluminium & metal containers
• Flasks/Thermoses
• Metal cutlery, scissors, or knives of any sort
• Illegal or illicit substances of any kind
• Musical instruments or air horns
• Prams
• Eskies / Picnic Baskets
• Professional cameras, audio or video recording devices
• Poles, sticks, selfie sticks, banners or oversized flags
• Confetti or shredded paper
• Fireworks, flares or explosives
• Umbrellas, marquees or shade tents
• Animals (except for authorized assistance dogs)
• Weapons or items that are deemed unsafe
• Any other objects considered by the Promoter and the Venue to be dangerous or capable of causing a public nuisance that could be used to distract, obstruct, or interfere with any performer

Platinum VIP
Inclusions:
Private bar and toilets
VIP viewing
Express VIP entry lane
Light canapes served from 2pm-3pm
Gourmet buffet served from 4pm-6pm
Drinks package served from 2pm-6pm

Waterview VIP
Inclusions:
Private bar
Private viewing area
Express VIP entry lane
Light food served 2pm-6pm
2pm Breads and dips
3pm Canapes
5pm Canapes
6pm Walk n fork
**Seating not guaranteed

Oasis VIP
Inclusions:
Private bar
Private viewing area
Express VIP entry lane
Light food served 2pm-6pm
2pm Breads and dips
3pm Canapes
5pm Canapes
6pm Walk n fork
**Seating not guaranteed

Address: 1800 Bribie Island Rd, Sandstone Point QLD 4511

PARKING
Parking is available at the venue. You must have a valid carpark pass if you intend on driving.
To book your Car Park Pass, please CLICK HERE.

BUSES
Return buses are available from Redcliffe, Deception Bay, Brisbane, Chermside, Eatons Hill, Toombul, Sandgate, Buddina, Caloundra, Caboolture, Beachmere, Wamuran, Strathpine, Kallangur, Burpengary, North Lakes.
To book return buses to Sandstone Point Hotel, please CLICK HERE.

LEAVING THE VENUE AFTER THE SHOW
Please be prepared and allow some time to leave the venue if you are driving. Expect delays. Your patience is appreciated. Also please respect our neighbours.